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Global Service Desk for Unified Communications

Jiri Platek | 9. 2. 2016

The GPA Announces Global Service Desk for Unified Communications and AV at ISE Amsterdam. Enterprises now have a single source solution for global support for room, desktop and mobile UC applications.

Over 60 executives from 24 Global Presence Alliance (GPA) members around the World have traveled to Amsterdam to attend Integrated Systems Europe (ISE) and enjoy a packed schedule of member, partner and customer meetings in preparation for a busy year of unified communications and audiovisual global deployments.

Plans will be unveiled for the launch of the GPA’s 24x7 multilingual global service desk, providing first line and expert support services for enterprises with both traditional audiovisual and room based video conferencing together with desktop and mobile UC applications from Cisco and Microsoft.

The GPA has teamed with Samsung during the ISE exhibition to host a VIP customer roundtable facilitated by leading industry analyst Ira Weinstein of Wainhouse Research. One major discussion topic will be the emergent opportunity to design, deliver and support the technology for over 50 million huddle spaces enabling faster and better team collaboration for the agile enterprise.

In addition, the GPA debuts its new website (www.global-presence.org) featuring the organization’s “star alliance” video and new interactive map showing presence in all the major business hubs around the World.

“This is an incredibly exciting year for GPA members, technology partners and our customers,” remarked GPA President Byron Tarry.  ”We are already experiencing unprecedented demand from global enterprises looking to the GPA to improve their user experience, simplify their technology deployments, and boost the productivity of their teams around the World. Through the addition of our global service desk our unique offering becomes even more compelling.”

About The GPA

The Global Presence Alliance (GPA) comprises a select group of leading audiovisual, unified communications and managed services solution providers worldwide, who have joined together to reduce costs, improve efficiency and enhance communication for global clients. The GPA provides a single source solutions approach and offers global pricing support as well as greater simplicity through a global services delivery model. The GPA is largest AV & UC systems integration provider in the world. Combined it consists of 24 leading AV integration firms with in excess of US $1.5B in annual revenues, 4,800 AV & UC professionals, and 180 offices in 40 countries. GPA customers include many top financial, technology and industrial corporations. www.global-presence.org

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