Service and technical support for schools (kindergartens, primary schools, secondary schools)

FAQ

Computers: Is your laptop not working?

If you have a HW problem with your laptop, for DELL or HP brand you can report the fault directly via the link below, this will speed up the resolution of the problem. In case of a fault on another brand of laptop, contact us via the service form below.

DELL laptops

HP laptops

Laptops of other brands

SMART

SMART SW: Having trouble installing or properly operating SMART Learning Suite 20 (SLS) software or any of its components? https://www.veskole.cz/downloads/SMART_Learning_Suite_21_-_Odpovdi_na_aste_dotazy.pdf
SMART SW: Is SMART SW not working in full version even though you have a valid license

SMART SW: How do I change my Class ID, the class code in SMART sw?
SMART Admin Portal: How to create your admin account?

VEX

VEX: VEX Class - problem with loading VEX 123 robots

Recently there was a problem with loading VEX 123 robots in the VEX Class app on Android. The app does not load the robots (and encoders) the first time. You need to run the scan again. We made a short video on this.

Projectors

Epson projector: lamp replacement

EPSON projector: filter replacement

Robotel SmartClass

Aktuálně můžete využít přímo Knowledge Base výrobce https://faq.robotel.com/knowledge (v angličtině) nebo nás kontaktujte na robotel@avmedia.cz

Downloads

Servisní podmínky

Ceník servisních prací

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Záruční a servisní podmínky

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Školní servisní informace

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Názorná videa

Kontrola AV techniky před výukou

Výměna lampy projektoru NEC

Výměna filtru projektoru NEC

Demontáž projektoru NEC

Montáž projektoru NEC

Výměna lampy projektoru Epson

Výměna filtru projektoru Epson

Service programmes for schools

NEXT STEP

1.Remote administration - servisní smlouva

Do you have a technical problem or just need help?
Technical support is here for you 7 days a week.

By phone
Telephone support 7 days a week from 7 am to 7 pm. You can also use the online form at www.avmedia.cz/ service. An experienced operator will help you find the cause and solution to the problem or arrange for a technician to intervene with you.

Remotely via PC
We can update, diagnose or even solve many problems in schools usually related to software, computer setup for interactive whiteboards or computers and servers for language classrooms remotely via PC (TeamViewer). This will speed up the resolution of the problem and save you money for the technician's trip.

2.Prevention

A regular annual service check will not only guarantee the correct setup of the classroom, but also, as part of the operational audit, will detect potential problems in time and bring appropriate suggestions for their solution. The output is a report that provides you with information on the technical condition of the equipment in operation, including recommendations for operational measures or possible upgrades.

Classrooms
Preventive care program for classrooms with a projector and interactive SMART Board or projection screen. The program provides periodic inspections, testing of system functions and basic maintenance (cleaning projector air filters, checking light source operating hours, SMART Board orientation and wear and tear on other pieces of equipment).

Language Labs
Preventive care program for Robotel SmartClass+ digital language labs. Preventive care includes a targeted test of video, audio and controls within the language lab, connection and setup of Homework and MAD clients and other elements needed for smooth classroom operation, in addition to a general check of workstations, headphones, cabling, etc. We also provide assistance and implementation of regular software maintenance related to new features, activities and possibilities in language learning.

3.Cooperation

We will teach "your person" (janitor, IT specialist) to deal with typical situations in person or with the help of simple instructional videos:

Changing a lamp

Cleaning filters

Adjusting image geometry

De/mounting the projector

Simple SW/HW analysis

Basic language lab functionality check

4.Service intervention

If for some reason the equipment we supply is not working properly, we will help you.

Emergency
If the repair needs to be dealt with acutely on site, we will of course send a technician to you to help you as quickly as possible.

Scheduled
If it's not urgent and you can wait a few days, it's more convenient to schedule the intervention. By optimizing the technicians' trip, we can offer you a lower price.

Replacement equipment
We offer the rental of spare equipment while yours is in the shop, so you can teach as you are used to while the repair is being done.

Aktuality

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Mezinárodní hudební festival Krumlov - Světla na vodě

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