Unique Way of Receiving Emergency Calls

The Integrated Security Center is a common workplace for all integratedemergency services. It is the only center in the Czech Republic that receives and evaluates emergency calls from all the emergency lines.

Prior to the launch of the Integrated Security Center, the Integrated Rescue System units were operated from the Emergency Call Center (CTV) in the Ostrava area, which already had been operating on the principle of servicing all emergency lines. Other districts had independent dispatching centers for the operation of the integrated rescue system. “After the opening of the Integrated Security Center (IBC), all our crews are used more effectively,” says Radek Zeman, Head of the Integrated Security Center.

The Cisco videoconferences we use, for example, for cross-border cooperation in emergencies with Poland and Slovakia or other entities such as the Czech Hydro Meteorological Institute, the National Transport Information Center or the Odra River Basin Center. Thanks to videoconferences we can solve the coordination of emergencies immediately.

Radek Zeman, Head of the Integrated Security Center

One emergency number:
Please, there has been a serious car accident. - What city are you in, sir? Is anyone hurt? - Yes, there are injured. - Please hold on the phone. - Please come quickly! - Yes, the rescue units are on their way.

Similar calls are daily routine for the dispatchers - empathetic people who care about the safety and health of us all. In the main dispatching hall of IBC they perform a very demanding work. Their insight, precision and teamwork are admirable. The events described above are processed and evaluated in the heart of the IBC, the main dispatching hall, which consists of 31 workplaces, eight of which are intended for the Fire Rescue Service of the Moravian-Silesian Region, ten for the Medical Rescue Service of the Moravian-Silesian Region and ten for the Police of the Czech Republic. The Ostrava City Police has three workplaces. The main control room is also lined with other operating rooms of individual rescue units.

Above the main hall there is a crisis room, which is used for meetings of emergency management such as flood commissions, etc. The dispatchers in the newly built premises use the latest audiovisual technology, which plays the integral part for the optimal evaluation and analysis and therefore the right kind of intervention.

Tense and emotional talks regarding human lives. 

When receiving the emergency notification, the operating room of the Ostrava City Police uses visual data from the camera systems of the Municipal Police and the traffic system, which monitor the main intersections of the city. If a citizen reports a traffic accident at a specific intersection or at the location where the CCTV system is located, it is possible to distribute the image online to any dispatcher or dispatching room of individual emergency services. Thanks to the visual background, dispatchers can more effectively inform the intervention unit about the current event.

Unfortunately, traffic accidents cannot be predicted. However, if they happen, early warning can result in saving lives.

“It is clear that IBC and its audiovisual technology need to be continuously supplemented, modified  and modernized. For this reason, in 2018 we invested in new state-of-the-art technologies that will provide the best services not only to people from dispatching centers, but also to the citizens of Ostrava and the entire Moravian-Silesian Region. IBC will never become an isolated island, not keeping up with the latest audiovisual technology would mean that we can get into isolation, but we want to avoid that today and also in the future,” concludes Radek Zeman.

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